December 26, 2018

Pilipinas911 announces the implementation of the Medical Priority Dispatch System

The Pilipinas911 is excited to announce the implementation of the Medical Priority Dispatch System™(MPDS®) to better serve in subscribers in emergency situations.


Dispatchers using the newly implemented protocol system:


  • will follow internationally recognized standards
  • give universal, consistent care and service to every caller;
  • gather critical emergency call information for responders
  • identify life-threatening situations
  • safely prioritize calls for appropriate and fast response
  • provide “Zero Minute” Dispatch Life Support using Pre-Arrival and Post-Dispatch Instructions


Implementing the Medical protocol enables dispatchers to accurately assess each emergency situation and send the best response possible while safeguarding valuable and limited emergency services resources and increasing safety for subscribers and responders. One key benefit Pilipinas911 will now provide is a constant stream of crucial and updated scene information to field responders en route. This information will better prepare responders to give precise assistance when they arrive at the scene.


“From the day that we started Pilipinas911, the commitment to provide the best possible service for our subscribers is top priority. With our adoption and implementation of this world-class system, we are confident more than ever that we will be at the forefront in providing professional pre-hospital care.” Ruel Kapunan, Managing Director said.


The Priority Dispatch System™ (PDS™) includes ProQA® software and/or cardsets, a three-day certification training course for emergency dispatchers, and continual quality improvement (QI) benchmarks and training. All dispatchers who work on the new system are certified by the International Academies of Emergency Dispatch® (IAED) and must recertify every two years, completing 24 hours of continuing dispatch education (CDE) and passing all requirements for IAED recertification.


Proactive quality improvement (QI) benchmarks are an important part of the newly implemented Priority Dispatch System. Use of the PDS allows communications centers to assess the quality of the care they are providing their communities, allowing them to make positive adjustments to training and staff in response to these assessments.


The constantly evolving Priority Dispatch System (PDS) will help provide the highest standard of care to the subscriber base, allowing Emergency Medical Dispatchers to better manage limited resources and increase the accuracy and efficiency of the dispatching process.


As this system of protocol implementation, training, and quality improvement is set into place, you can be confident that Pilipinas911 is earning the subscribers’ trust with every call and is your best possible source of help during times of emergency.


About Pilipinas911 and its partnership with FOTON Philippines

Pilipinas911 is the only privately run emergency assistance service for police, medical and fire emergencies. It operates two 24/7 emergency operations centers with nationwide contacts. All of its Call-takers are Registered Nurses and are trained to handle all type of emergencies. With its partnership with FOTON Philippines, Pilipinas911 has started building its own fleet of ambulances and rescue vehicles.


The FOTON View Ambulance is fully equipped with the necessary medical equipment and accessories for initial emergency response.  The FOTON Thunder was specially customized to make it perfect for the functions of a rescue vehicle in the metro.

FOTON Philippines and Pilipinas911 find a perfect pairing in their commitment to give Total Care to the Filipino people.