December 27, 2018
Ordering parts for your FOTON vehicle is now as easy as 1, 2, 3 as the automotive brand unveils their newest measure set to bring FOTON Genuine Parts closer to their customers in the most easy, and convenient way.
United Asia Automotive Group, Inc. (UAAGI), the exclusive distributor of FOTON vehicles in the Philippines, extends the parts distribution network through the launch of the FOTON EC (Easy and Convenient) Genuine Parts program last March 19, 2018.
“Because of the incessantly growing number of FOTON vehicles in the country, we are taking our customer service to the next level by facilitating a program where we could give all FOTON vehicle owners exceptional value and total convenience in parts supplement.” said FOTON Philippines Vice President for Spare Parts Division Mike Sta. Maria.
The EC (Easy and Convenient) Genuine Parts Program entails the customer getting in touch with an EC Parts Representative (ECPR) through the official hotline number (0999-999-9996). From there, the ECPR will assist and give feedback to the customer with regards to the availability, price and location of the nearest FOTON dealership to purchase any FOTON Passenger Vehicle or Light Duty Truck spare parts. Once available, the ECPR assist the customer in locating the nearest in FOTON’s 26 dealerships where the customer can claim the ordered item.
“It’s basically getting what your FOTON vehicle needs in just a single text or ring.” noted Sta. Maria. “In this manner, we are boosting customer brand confidence not only in our products but also in our after sales services, as it is equally important with unit sales as well.” he added.
The key USPs of the FOTON EC (Easy and Convenient) Genuine Parts program is first, the accessibility of getting in touch with a representative and having parts inquiries laid out via call/sms. Second is the accuracy of finding the right parts with varied and extensive search options and lastly, the ease of having the parts claimed at the nearest FOTON dealership in their location.
“The company is hopeful that this innovative concept will give it the edge to reach out to more customers, without the FOTON vehicle owners worrying about the authenticity and availability of the parts in its total ownership experience, whether within the warranty or post-warranty period.” Noted Sta. Maria.
“FOTON Philippines will continue to drive the extra mile through conducting new programs that will give customers a satisfying experience from sales up to aftersales.” closed Sta. Maria.